Join Our Team:
At our F45 family, we prioritize our team members' well-being and strive to provide a supportive and rewarding environment. Join us as we expand our sales team and embark on a journey of growth and success. If you are a positive, outgoing, and confident team player with a passion for fitness and sales, we invite you to be part of our dynamic team.
Benefits:
Benefits are a cornerstone of our commitment to our team members. We continuously seek ways to enhance our benefit package to attract and retain top talent. Here are some of the benefits you can expect:
- Flexible Schedule: Enjoy the flexibility to balance work and personal commitments.
- Free Membership at F45: Experience the benefits of a healthy lifestyle with complimentary access to our F45 studio.
- Monthly Team Outings or Events: Join us for fun and engaging team outings to celebrate our successes and build camaraderie.
- Topside Federal Credit Union Membership: As a valued team member, you qualify for a credit union account, providing access to a range of financial services and benefits.
Job Overview:
The Membership Advisor plays a vital role in driving membership sales, generating and managing leads, and overseeing various marketing and administrative activities. As a key member of our team, you will ensure that our members receive exceptional service and support throughout their membership journey.
Key Responsibilities:
- Sales Strategy: Develop and implement effective sales strategies to attract new members and achieve sales targets.
- Lead Management: Generate, manage, and nurture leads through various channels, including telephone inquiries and follow-up calls, to drive conversions.
- Member Administration: Oversee administrative tasks related to membership management, maintaining accurate records and ensuring high levels of customer satisfaction.
- New Lead Intake: Manage the intake process for new leads and first-time visitors, providing detailed information about membership options and benefits.
- Sales Presentations: Deliver persuasive sales presentations tailored to the needs and interests of potential members, including conducting goal-oriented consultations with trial members.
- Member Retention: Develop and implement strategies to retain existing members, foster community engagement, and help establish an effective membership referral program.
- Challenge Implementation: Design and manage local studio member challenges and engagement programs to promote community and motivation.
- Motivation & Resources: Act as a motivational leader and resource for members, offering guidance and support to help them achieve their fitness goals.
- Collaboration: Work with F45 coaches to ensure onboarding processes are fulfilled and assist the Studio Owner in setting monthly, weekly, and daily targets for meeting sales goals.
- Transaction Processing: Process accurate credit card transactions and ensure proper onboarding and induction of all F45 clients.
- Training Participation: Attend and participate in relevant F45 Training programs.
Essential Skills and Characteristics:
- Self-motivated and goal-oriented.
- Exceptional customer service skills.
- Passionate about the fitness industry.
- Strong verbal and written communication skills.
- Ability to multi-task and excel in a busy environment.
- Excellent attention to detail.
- Professional, punctual, and reliable.
- Experience with social media management and marketing is a plus.
- Willingness to work flexible hours, including evenings and weekends, as needed.
Qualifications:
- Proven experience in sales, lead generation, and customer service.
- Strong understanding of sales strategies and lead management.
- Excellent communication and presentation skills.
- Proficiency in using CRM and membership management software, particularly Mindbody.
- Highly organized with strong attention to detail.
- Passionate about fitness, wellness, and community engagement.
Additional Responsibilities:
In addition to the key responsibilities mentioned above, the Membership Advisor will also be responsible for managing tasks in Mindbody. This includes utilizing Mindbody software for scheduling classes, events, handling sales transactions, managing client information and documents, tracking member attendance, and other administrative tasks.
We embody and live our brand. We are natural team players who have big ideas. We know that a strong team is a diverse team, and we use diversity as a means to get creative and build a company that changes lives. Most importantly, at F45, we care about each other. We have fun, solve problems and hand out a ton of high-fives.
CULTURE THAT CRUSHES IT
Our mission at F45 is to create the world’s greatest workout. This isn’t only about creating an unbelievable fitness experience—it’s about building a community and culture. As evidenced by HQ and every F45 studio around the world, culture isn’t just about appearance. It’s about our core beliefs, how we treat each other, how we make decisions, and most importantly, bringing a sense of fun and friendship to everything we do.
